Privacy Policy
Droollery understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.droollery.co.uk and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your rights under the law.
When we talk about "personal data" in this policy, we mean any information which could be used to identify you, either directly or indirectly, for example in combination with any other information we may hold about you.
This privacy policy covers our use of your personal data which we collect about you during any interaction you may have with us.
It covers the collection of personal data in-store, via the Droollery website (www.droollery.co.uk) (the "Website"), and from our pages on third party social media channels such as Facebook, Twitter, Pinterest, Instagram, YouTube and so on.
In this privacy policy, when we refer to "we", "us" or "our", we mean Droollery.
Please read this privacy policy carefully to understand our practices regarding your personal data. If you have any questions, comments or concerns about any aspect of this privacy policy, please contact our Customer Service team at info@droollery.co.uk
When we talk about "personal data" in this policy, we mean any information which could be used to identify you, either directly or indirectly, for example in combination with any other information we may hold about you.
This privacy policy covers our use of your personal data which we collect about you during any interaction you may have with us.
It covers the collection of personal data in-store, via the Droollery website (www.droollery.co.uk) (the "Website"), and from our pages on third party social media channels such as Facebook, Twitter, Pinterest, Instagram, YouTube and so on.
In this privacy policy, when we refer to "we", "us" or "our", we mean Droollery.
Please read this privacy policy carefully to understand our practices regarding your personal data. If you have any questions, comments or concerns about any aspect of this privacy policy, please contact our Customer Service team at info@droollery.co.uk
Personal data collection
We may collect and use the following categories of personal data about you:
Personal data you share with us
When you order from us, when you register for an account or when you sign up to our mailing lists, we may ask for (one or more of) your name, email address, delivery address, telephone number, credit or debit card number, registered address of the card (referred to on Website as the “billing address”), card, CVC number, the card's expiry date and a contact phone number for the registered address of the card.
Personal data we collect about you
We collect some personal data, as well as other information in the form of anonymous or aggregate statistics, when you use our Website. We may collect:
- IP address;
- other browser-generated information, e.g. browser type, operating system, date and time of access, how long a person looks at a website, what they look at etc; and
- location information.
Personal data we receive from other sources
When you interact with us, or use any of our pages on social media sites, such as Facebook, Twitter, Pinterest, Instagram YouTube and so on, we may collect information about you which could include personal data. For example, when you "Like" a post on our Facebook page, or "Follow" us on Twitter. Those social media sites will also have their own privacy policies explaining how they use and share your personal data. You should carefully review those privacy policies before you use those social media sites, to make sure that you are happy with them.
Reasons for collecting personal data
Personal data you share with us
We use the personal data you share with us to:
- provide you with our products and to fulfil orders that you place with us on our Website;
- create and help you manage your account;
- allow you to return your product, if you change your mind;
- respond to your questions and requests;
- send you newsletters
- notify you of other products we think you might like based on your previous purchases;
- send you information on any changes we make to our policies or terms.
Personal data we collect about you
We use the personal data we collect about you to:
Tailor the way that you interact with us in the future, so that we tailor certain emails and also show you certain adverts, products or offers which we think you may be interested in, both on our Website and on certain third party websites (including on social media); and
Analyse how our Website is used, so that we can constantly improve the services that we offer.
Not all of the information used for these purposes is "personal data"; some of it is anonymised or used on an aggregate basis.
Tailor the way that you interact with us in the future, so that we tailor certain emails and also show you certain adverts, products or offers which we think you may be interested in, both on our Website and on certain third party websites (including on social media); and
Analyse how our Website is used, so that we can constantly improve the services that we offer.
Not all of the information used for these purposes is "personal data"; some of it is anonymised or used on an aggregate basis.
Sharing of personal data
We may share your personal data with the following third parties:
Service providers who help us to operate our Website, fulfill your orders and deliver our products to you.
Certain regulatory bodies, government and enforcement agencies, if we are requested to.
We may also share personal data collected about you with social media channels, advertising networks and other third parties who help us to understand how our Website is being used, how well our advertising works, how we can improve, to provide ad measurement services and to target advertising.
This information is collected using cookies and other similar technologies. You can find more information on what cookies and technologies are used, how they are used, and your options for changing how we use them in the section below on "Cookies".
Service providers who help us to operate our Website, fulfill your orders and deliver our products to you.
Certain regulatory bodies, government and enforcement agencies, if we are requested to.
We may also share personal data collected about you with social media channels, advertising networks and other third parties who help us to understand how our Website is being used, how well our advertising works, how we can improve, to provide ad measurement services and to target advertising.
This information is collected using cookies and other similar technologies. You can find more information on what cookies and technologies are used, how they are used, and your options for changing how we use them in the section below on "Cookies".
Receiving & changing contact preferences:
We will only send you e-mails with information in relation to any other products, special offers or competitions, if you have agreed that we can.
You can ask us to stop contacting you at any time by contacting us on info@droollery.co.uk or by using the unsubscribe option in each e-mail.
You can ask us to stop contacting you at any time by contacting us on info@droollery.co.uk or by using the unsubscribe option in each e-mail.
Use of personal data:
The personal data that we collect about you may be transferred to, accessed, used or stored in, a country outside the European Economic Area ("EEA"), either by us or by any of the third parties that we share your personal data with.
We will make sure that any transfer of your personal data by us or by those third parties, complies with the laws which apply to us. In any case, the transfer, access and use of your personal data will continue to be governed by this privacy policy. By submitting your personal data, you agree to this transfer, access and use of your personal data outside the EEA.
We will make sure that any transfer of your personal data by us or by those third parties, complies with the laws which apply to us. In any case, the transfer, access and use of your personal data will continue to be governed by this privacy policy. By submitting your personal data, you agree to this transfer, access and use of your personal data outside the EEA.
Security of personal data:
We care about your personal data and know that you trust us to keep it secure.
We use appropriate technical and organisational measures, including encryption, to protect your personal data, and review those regularly.
Unfortunately, the transmission of personal data via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your personal data on transmission via the internet.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
We use appropriate technical and organisational measures, including encryption, to protect your personal data, and review those regularly.
Unfortunately, the transmission of personal data via the internet is not completely secure. Although we will do our best to protect your personal data we cannot guarantee the security of your personal data on transmission via the internet.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Personal data and your rights:
You have the right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge.
You also have the right to access any personal data that we hold about you. If you would like to update, correct or access the personal data we hold about you, please contact us info@droolleryco.uk
Our Website may contain links to other websites and social media sites operated by third parties. Please note that we have no control over how those third parties collect and use your personal data. Those third party sites may have their own privacy policies. You should always read the privacy policy of each website you visit carefully.
You also have the right to access any personal data that we hold about you. If you would like to update, correct or access the personal data we hold about you, please contact us info@droolleryco.uk
Our Website may contain links to other websites and social media sites operated by third parties. Please note that we have no control over how those third parties collect and use your personal data. Those third party sites may have their own privacy policies. You should always read the privacy policy of each website you visit carefully.
Cookies
Our Website uses cookies to collect information about you, including some personal data. "Cookies" are small data files which are placed on your device via your web browser when you visit the Website. Any personal data collected by those cookies will be used in accordance with this privacy policy.
Please see our Cookie Policy for more details.
Please see our Cookie Policy for more details.